HOW CAN I PAY?
We accept the following payment methods: VISA, Master Card, VISA ELECTRON, Maestro, Solo, Switch, Delta, AMEX and PayPal Account. We only use PayPal to accept and process payments due to its wide adoption, buyer protection and ease of use. You do not need to have a PayPal account to make payments.
WHEN DOES STYLE MOI CHARGE MY CREDIT CARD?
We don’t charge your card until the items on your order ship. When you first place your order, we’ll process an authorization for the amount of your order. An authorization reserves the amount for when we do ship your order without taking the funds out of your account. We charge you for items as they ship, so if part of your order ships, we’ll charge your card for those items and then re-authorize your card for the rest.
CAN I AMEND MY ORDER?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete. Cancellation of order is only allowed prior to shipment. If you would like to cancel your order, you need to contact us.
CAN I SHOP WITHOUT CREATING AN ACCOUNT?
Yes, you could shop without creating an account. However, having an account with us would give you the following benefits: Track your orders and review past purchases Add items and products you love to your Hearted list Save your address so you can shop even quicker next time
HAS MY ORDER BEEN SHIPPED?
As soon as your order is dispatched from our warehouse, we would email you to confirm that it’s on its way to you. Tracking link and the tracking code would be sent to you so that you could track your shipment easily anytime.
HOW CAN I TRACK MY ORDER?
As soon as your order is dispatched, we would always let you have the tracking number (and the tracking url) for the order. We send all orders through trackable methods of delivery. You could locate the tracking number on our site, please go to order details page, under MY ACCOUNT section – Order Status-Order Details. The tracking number would also be sent to you via email.
MY ORDER HAS NOT ARRIVED YET?
If your order has not arrived by the estimated delivery date, please check the following: • Use the tracking number provided in your confirmation email to track the parcel on-line. • Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date. • Checking if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. If you still cannot find your parcel, please contact us at email@example.com and quote the order number. We will resolve the issue for you asap.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER?
Please contact us at firstname.lastname@example.org and quote the order number, the incorrect item’s name and number (if available) and we will resolve the issue for you asap.
I HAVE RECEIVED A FAULTY ITEM?
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. It is your responsibility to check that goods are in perfect condition upon receipt of the goods. In the case of faulty goods, please email us or call us within 48 hours upon receipt of the goods. We would like to sort out any problem with faulty items as soon as possible. We will replace the faulty item with an item of same style and same color at no additional cost to you. You will need to follow the same return procedure and send the faulty item back to us with Return Form enclosed in the parcel. Upon receipt of the faulty item, we will dispatch the replacement to you immediately. Please note that faulty items could only be returned for a replacement (of the same item, with same style and same color), of refund.
HOW DO I RETURN SOMETHING TO YOU?
You can make a return within 30 days of receiving your order. Please follow the steps listed below: 1. Send us an email at email@example.com to inform us the order number that the return is related to & the product name of the item to be returned. We would reply your email within 48 hours. 2. Fill in all the details in the Return Form that came with your order. Attach the form to the item that you wish to return (in its original packaging) and send it to us within 30 days of receiving your order. 3. Once we receive your returned item, we will email you a confirmation letter. And we usually process your return within 48 hours of receipt of the returned item. 4. The refund will be credited to the card that you used to purchase the item Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this. Please retain proof of postage until you have received email from us confirming that we have received your returned item.
I HAVE LOST MY RETURN FORM?
Please click here to download and print the return form.
WILL YOU REFUND MY DELIVERY CHARGE?
We will refund you what you paid for your order. However, all shipping fees are not refundable once the order is dispatched.
I HAVE FORGOTTEN MY PASSWORD?
To re-set your password, follow click on the “Forgot Password” button under the Login tab.
HOW CAN I CHOOSE THE CURRENCY I PAY IN?
For now we only accept payment in US Dollars.
HOW MUCH ARE THE TAXES AND THE DUTIES? DO I HAVE TO PAY FOR THEM?
If you choose standard shipping, then all the taxes and duties are pre-paid by us. You would not need to pay for any taxes or duties. However, if you choose express shipping, then you may be required to pay taxes and duties upon delivery, depending on the country of destination. If taxes and duties are imposed by your destination country’s customs, the carrier will invoice you and you will need to pay the carrier directly upon delivery.
HOW CAN I CHECK ON THE STATUS OF MY ORDER?
To view the status of your order: Make sure you’re logged into your Style Moi account. Mouse over “MY ACCOUNT” tab, then click “Order Status”. From this page, you can see the status of all orders you’ve placed on Style Moi. The status of the order is displayed per item. When items in your order ship, we will add tracking information to this page. We will also email you when there is a status update to your order.
HOW DO I USE THE DISCOUNT CODES?
Make sure you type your code in the appropriate box when you check out, and hit “APPLY” to apply it to your order. If it is not applied at this point, we can’t apply it to the same order later on. Though you may be able to use it on a subsequent order.
I FORGOT TO USE MY DISCOUNT CODE?
Unfortunately, discount codes cannot be applied retrospectively. If you did not enter your discount code at the checkout, we can’t apply it to that order or amend your payment later on. Style Moi’s Terms and Conditions of Use and Service